Return and Refund Policy

This Return and Refund Policy is made in accordance with the Consumer Protection Act, 2019 and the Consumer Protection (E-Commerce) Rules, 2020. By purchasing from our website, you agree to the following terms. 1. General Policy: We accept returns, replacements, or refunds only under the conditions mentioned in this policy. All requests must be raised within the applicable return window. Products must be returned in unused, undamaged condition with original packaging, labels, and accessories. 2. Return Window: Customers must initiate a return request within 7 days of delivery unless a different period is specifically mentioned in the product description. Certain items may not be eligible for return due to safety, hygiene, or product nature. 3. Eligible Reasons for Return: A return will be accepted only under the following conditions: (a) The product received is damaged, defective, or not working. (b) The product delivered is different from what was ordered. (c) Missing parts, accessories, or items in the package. (d) The product is materially different from the description or image on the website. 4. Non-Returnable Products: The following categories are not eligible for return unless the item received is damaged or incorrect: (a) Items that are opened, used, installed, or altered. (b) Electrical or electronic parts that are sensitive or plug-and-play type. (c) Products damaged due to customer misuse or improper handling. (d) Custom-made, special-order, or clearance items. 5. Return Process: To initiate a return, customers must contact our support team with order number, product photos, and reason for return. Our team will review the request and approve or reject based on policy terms. Approved returns must be shipped back using the return instructions provided. 6. Inspection and Approval: After receiving the returned item, it will undergo inspection. Refund or replacement will be processed only after verifying that the returned product meets all conditions, including unused condition and original packaging. 7. Refund Method: Approved refunds will be issued to the original payment method within 5–10 working days after inspection. Shipping charges, convenience fees, or COD charges are non-refundable unless the return is due to seller error (wrong/defective item). 8. Replacement Policy: If a replacement is requested and stock is available, a new unit will be shipped after validating the return. If replacement stock is unavailable, a refund will be issued instead. 9. Order Cancellation: Orders may be cancelled before dispatch. After dispatch, cancellations are not guaranteed and will be treated as a return request. If shipping has already occurred, the customer may need to bear return shipping charges unless the issue is from our side. 10. Wrong Address / Failed Delivery: If an order returns to us due to incorrect address, non-availability, or failed delivery attempts, the customer may have to pay re-shipping charges. Refunds for such cases will exclude shipping costs. 11. Damaged or Tampered Delivery: If the package appears tampered, opened, or damaged at the time of delivery, customers must reject the parcel and immediately inform us. Claims made after accepting a visibly damaged package may not be approved. 12. Abuse of Return Policy: Repeated returns, misuse of returns, or fraudulent claims may lead to cancellation of return/refund eligibility and account blocking as allowed under Indian e-commerce regulations. 13. Consumer Rights: This policy does not restrict any rights available to consumers under the Consumer Protection Act, 2019. Customers can escalate disputes to the National Consumer Helpline (NCH) or Consumer Commission as per law, but we encourage resolving issues directly with our support team first. 14. Contact Information: For return or refund support, customers may contact our customer service team using the contact details provided on the website. All return requests must be submitted through official channels only.